Cancellation Policy

Event cancellation and postponement decisions are made by the organiser. If an event is officially cancelled or postponed and the organiser elects to refund ticket holders, PixelPass facilitates the refund process—including the applicable GST collected with the ticket—subject to the organiser funding the refund and the published refund policy.

Customers should review the event listing and organiser terms before booking. PixelPass may update booking status, tickets and communications after an organiser confirms a cancellation or postponement.

This Event Cancellation Policy is aligned with the Refund Policy and Customer Ticket Protection wording. It is not an unconditional money-back guarantee.