Grievance / Customer Support Policy

PixelPass provides customer and organiser support for booking, ticket access, account and platform questions. Use the Contact Us page to raise a request and include your booking reference, event name and a clear description of the issue.

We aim to acknowledge support requests during business hours and to resolve them as quickly as the issue allows. Event delivery, on-site arrangements and refund decisions remain the organiser’s responsibility, with PixelPass facilitating refunds only as described in the Refund Policy.

This page does not replace statutory consumer-redress options available under applicable Indian law.